Terms of Service

By accessing or using Rollur.com or any related services (the "Platform"), you agree to be bound by these Terms of Service ("Terms"), including all policies incorporated by reference. These Terms constitute a legally binding agreement between you and Rollur, a dba of Prime Logic LLC.

If you do not agree to these Terms in their entirety, you may not access or use the Platform. Your continued use of the Platform following any modification to these Terms constitutes acceptance of the revised Terms.

Rollur is a technology marketplace platform that connects customers with independent Owner-Operators and service providers for home painting and related services. Rollur provides technology infrastructure, including AI-generated estimates, a color visualizer, booking tools, and payment facilitation.

Rollur does not directly perform services, employ contractors, or guarantee outcomes of any specific project. The Platform is a marketplace intermediary only.

All services are performed by independent Owner-Operators and their subcontractors, not by employees or agents of Rollur. Rollur does not supervise, direct, or control the means or methods by which Owner-Operators perform services.

Rollur makes reasonable efforts to vet Owner-Operators but does not guarantee their licensing, insurance, workmanship, or conduct. You acknowledge that your service agreement is with the Owner-Operator, not Rollur, and that Rollur serves solely as a marketplace facilitator.

Rollur provides AI-generated estimates ("Estimates") based solely on information you input into the Platform, including room dimensions, surface selections, and paint preferences. These Estimates are preliminary approximations only and do not constitute a final quote, binding contract, offer, or guarantee of final project cost.

Actual pricing may differ based on:

• On-site conditions not reflected in your inputs
• Scope changes requested during or prior to the project
• Accessibility issues, surface preparation requirements, or material overages
• Additional work identified upon physical inspection by the Owner-Operator
• Fluctuations in material costs between Estimate and booking confirmation

You expressly acknowledge that AI-generated Estimates are tools to assist in budgeting and planning only. Rollur makes no representation that any Estimate will reflect the final invoiced amount. A confirmed booking with an accepted scope of work constitutes the binding price for services. Rollur and its Owner-Operators expressly disclaim any and all liability arising from your reliance on an Estimate prior to booking confirmation.

The Platform includes an AI-powered color visualizer tool ("Visualizer") that allows you to preview paint colors on digital representations of your space. The Visualizer is provided for illustrative and planning purposes only and does not represent a guarantee, warranty, or prediction of actual painted results.

BY USING THE VISUALIZER, YOU EXPRESSLY ACKNOWLEDGE AND AGREE THAT:

• Colors displayed in the Visualizer are digital approximations only and will not precisely match actual paint colors as applied to your walls, ceilings, trim, or other surfaces
• Visualizer results do not account for ambient lighting conditions, natural light variation, surface texture, existing wall color, sheen level, number of coats applied, or application method — all of which materially affect final color appearance
• Screen and monitor calibration varies by device, and the same color may appear materially different across different screens, browsers, and display settings
• Paint color as seen in the Visualizer is not a representation of the color as it will appear in your physical space under real-world conditions
• You are solely responsible for your final color selections and are strongly encouraged to request and review physical paint samples from your Owner-Operator before authorizing any work to begin
• Approval of a color selection — whether through the Visualizer, a paint swatch, or verbal or written confirmation — constitutes your acceptance of that color and releases Rollur and its Owner-Operators from any claims related to color appearance after work is completed

ROLLUR EXPRESSLY DISCLAIMS ALL LIABILITY, WHETHER IN CONTRACT, TORT, OR OTHERWISE, FOR ANY DISSATISFACTION, LOSS, OR DAMAGE ARISING FROM OR RELATED TO COLOR APPEARANCE, COLOR MATCHING, OR RELIANCE ON VISUALIZER OUTPUTS. YOUR SOLE REMEDY FOR COLOR DISSATISFACTION IS TO REQUEST PHYSICAL PAINT SAMPLES PRIOR TO PROJECT COMMENCEMENT. NO REFUND, REMEDIATION, OR REPAINT WILL BE PROVIDED SOLELY ON THE BASIS THAT APPLIED PAINT COLORS DIFFER FROM VISUALIZER REPRESENTATIONS.

To secure a project, Rollur may require a deposit at the time of booking ("Deposit"). The Deposit amount will be clearly disclosed prior to booking confirmation. By submitting a Deposit, you acknowledge and agree that Rollur or its Owner-Operator will order materials — including paint and supplies — in preparation for your project upon booking confirmation.

Deposit Refund Schedule

• Cancellation more than 72 hours before scheduled project start: Full refund (100%)
• Cancellation within 72 hours of scheduled project start: No refund (0%)

The 72-hour no-refund policy exists because materials, including paint ordered to specification, are procured in advance and represent non-recoverable costs once ordered. By booking, you acknowledge this policy and accept that cancellation within 72 hours forfeits your Deposit in full.

Rollur reserves the right to apply the Deposit toward any outstanding balance owed on the project. Deposits are non-transferable to other projects unless approved in writing by Rollur. Rollur may adjust the Deposit amount at its discretion for projects of varying scope.

Rollur acts as a limited payment collection agent on behalf of Owner-Operators. Payment made to Rollur through the Platform satisfies your payment obligation to the Owner-Operator for services rendered. Payments are processed via third-party providers, including Stripe. Rollur is not a bank, escrow company, or licensed money transmitter.

Payment Release: Funds collected for a project are held and released to the Owner-Operator upon project completion and expiration of the 1-business-day satisfaction window described in Section 8, unless an active dispute is pending under Section 14. Rollur reserves the right to withhold payment release pending resolution of any reported issue.

You agree not to initiate chargebacks or payment disputes with your financial institution without first following the dispute process set forth in Section 14. Unauthorized chargebacks may result in account suspension and recovery action.

Refund eligibility is determined based on work completed, project status, and the cancellation timing relative to the scheduled start date, as described in Section 5. Rollur reserves the right to determine refund amounts at its reasonable discretion in accordance with these Terms.

In the event of a project cancellation by the Owner-Operator, you will receive a full refund of any amounts paid, including your Deposit, within a reasonable processing period.

Upon project completion, the assigned Owner-Operator will notify you via the Platform, email, or SMS that work is complete ("Completion Notice"). You, or your authorized legal representative holding written authorization to act on your behalf, have 1 business day from the timestamp of the Completion Notice to physically inspect the completed work on-site and report any issues to Rollur at help@rollur.com.

Failure to inspect or report issues within this 1-business-day window constitutes your unconditional acceptance of the work as completed and satisfactory, and you waive any right to dispute quality, request remediation, or seek a refund related to the completed project. Issues reported outside this window are not eligible for remediation, dispute, or refund.

Authorization of Legal Representative: If you designate a legal representative to inspect on your behalf, such authorization must be provided in writing to Rollur prior to the Completion Notice. A neighbor, family member, or other informal designee does not constitute an authorized legal representative absent written authorization. Rollur bears no responsibility for acceptance by an unauthorized individual.

If issues are reported within the 1-business-day window, Rollur will make reasonable efforts to facilitate resolution between you and the Owner-Operator. If resolution cannot be reached, the dispute will proceed under Section 14. The Completion Notice timestamp, delivered via email or SMS, serves as the definitive record of when the inspection window began.

You agree to:

• Provide accurate and complete information when requesting estimates or booking services
• Ensure the project site is accessible, prepared, and safe for work on the scheduled start date
• Remove or protect personal property, furniture, and valuables prior to project commencement
• Notify Rollur promptly of any changes to project scope, access, or conditions
• Comply with all applicable laws and not use the Platform for any unlawful purpose

You may not use the Platform to:

• Circumvent or attempt to circumvent Rollur to engage Owner-Operators or contractors directly outside the Platform
• Solicit, negotiate, or arrange services with any Owner-Operator outside of Rollur's marketplace
• Provide false, misleading, or fraudulent information in any estimate request, booking, dispute, or communication
• Impersonate any person or entity, or misrepresent your affiliation with any person or entity
• Interfere with, damage, overload, or disrupt the Platform, its servers, or its infrastructure
• Harvest, scrape, copy, or collect data, content, or pricing from the Platform without express written permission
• Reverse engineer, decompile, or attempt to extract the source code of any Platform software or AI system
• Use automated bots, scripts, or tools to access or interact with the Platform without authorization
• Post or transmit any content that is defamatory, harassing, obscene, or otherwise objectionable
• Use the Platform for any purpose that violates applicable federal, state, or local law

You agree that for a period of 12 months following your first contact with any Owner-Operator or service provider through the Platform, you will not directly hire, contract, or engage such Owner-Operator or their affiliated personnel outside the Platform, without Rollur's prior written consent.

Violation of this section entitles Rollur to seek liquidated damages equal to the greater of (a) the full value of any circumvented contract(s) or (b) $2,500 per violation, in addition to any other available legal remedies.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, ROLLUR SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, GOODWILL, OR PROPERTY DAMAGE, ARISING OUT OF OR IN CONNECTION WITH THE PLATFORM OR SERVICES, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

Rollur's total aggregate liability to you for any and all claims arising out of or related to these Terms or your use of the Platform shall not exceed the total amount you paid to Rollur through the Platform in the 12 months preceding the claim.

Rollur is not liable for the acts, omissions, negligence, or misconduct of any Owner-Operator or third-party service provider. Your sole recourse for Owner-Operator performance issues is through the dispute process in Section 14.

You agree to indemnify, defend, and hold harmless Rollur, a dba of Prime Logic LLC, its officers, directors, employees, agents, and affiliates from and against any and all claims, liabilities, damages, losses, costs, and expenses (including reasonable attorneys' fees) arising out of or relating to:

• Your use of or access to the Platform
• Your violation of these Terms
• Your violation of any applicable law or third-party right
• Any misrepresentation made by you in connection with a booking, estimate, or dispute

Informal Resolution: Before initiating formal proceedings, you agree to contact Rollur at help@rollur.com and make a good-faith effort to resolve any dispute informally within 30 days.

Binding Arbitration: If informal resolution fails, any dispute, claim, or controversy arising out of or relating to these Terms or the Platform shall be resolved by binding arbitration administered by a mutually agreed-upon arbitration provider in the State of Florida, in accordance with its applicable rules. The arbitration shall be conducted in English. The arbitrator's decision shall be final and binding.

Class Action Waiver: You agree that any arbitration shall be conducted on an individual basis and not as a class, consolidated, or representative action. You waive any right to participate in a class action lawsuit or class-wide arbitration.

Exceptions: Nothing in this section prevents either party from seeking emergency injunctive relief in a court of competent jurisdiction to prevent irreparable harm.

All content, technology, trademarks, trade dress, software, AI systems, pricing models, branding, and materials on the Platform are the exclusive property of Rollur, a dba of Prime Logic LLC or its licensors. Nothing in these Terms grants you any right, title, or interest in any Rollur intellectual property.

You may not reproduce, distribute, modify, create derivative works of, publicly display, or exploit any portion of the Platform without express written permission from Rollur.

Rollur reserves the right to suspend or terminate your account and access to the Platform at any time, with or without notice, for any reason, including but not limited to violation of these Terms, suspected fraud, or risk to other users or the Platform.

Upon termination, your right to use the Platform ceases immediately. Provisions of these Terms that by their nature should survive termination shall survive, including Sections 11, 12, 13, 14, and 15.

Your use of the Platform is subject to Rollur's Privacy Policy, which is incorporated by reference into these Terms. By using the Platform, you consent to the collection, use, and sharing of your information as described in the Privacy Policy. Rollur does not sell your personal information to third parties for their own marketing purposes.

Rollur reserves the right to update or modify these Terms at any time. Changes will be posted to the Platform with an updated "Last Updated" date. Your continued use of the Platform after any modification constitutes your acceptance of the updated Terms. If changes are material, Rollur will make reasonable efforts to provide notice via email or in-Platform notification.

These Terms shall be governed by and construed in accordance with the laws of the State of Florida, without regard to its conflict of law principles. Any legal proceedings not subject to arbitration under Section 14 shall be brought exclusively in the state or federal courts located in Florida.

Severability: If any provision of these Terms is found to be unenforceable, the remaining provisions shall remain in full force and effect.

Entire Agreement: These Terms, together with the Privacy Policy and any other policies incorporated by reference, constitute the entire agreement between you and Rollur regarding the Platform.

Waiver: Rollur's failure to enforce any provision of these Terms shall not constitute a waiver of that provision.

Assignment: You may not assign your rights or obligations under these Terms without Rollur's prior written consent. Rollur may assign these Terms freely.

For questions about these Terms, please contact:

Rollur, a dba of Prime Logic LLC
Email: help@rollur.com
Website: https://rollur.com